How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. Only items purchased directly from RealShopGoat will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns. Returned items must be in original packaging, including any accessories, manuals, and documentation. Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged. Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling. Returns made without receipt may be refused. RealShopGoat reserves the right to deny any return.
We do not issue the refund if:
your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
Will shipping be covered for my returns?
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
What if the item(s) I received are defective/incorrect/damaged?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order? Please contact our Customer Support team within 7 days from receiving your order. Please include the following information:
• Order number
• Proof of purchase
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Items must be damaged, wrong, or defective to be eligible for refund. Customers have to send the damaged/wrong/defective product back in order to get a full refund for their order.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.
How do i change or cancel my order?
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 3 hours. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled. But if you haven't received your order within 60 days after purchasing, we will automatically return your money back.